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Prepare dedicated ChannelDock API credentials so NexReply can check orders, stock and shipments.
Confirm that you are in the correct ChannelDock account and whether it is a seller or fulfilment environment. Select a recent order for the first check.
In ChannelDock, go to Settings > API & Webhooks and select Generate new API keys. Give the credentials a clear name and store both the API key and API secret securely.
Need to share access details? Ask NexReply for a secure transfer link. Do not send passwords, tokens or API secrets by ordinary email or through the contact form.
Compare the selected order with the order status, shipment, tracking and any return details NexReply retrieves.
The ChannelDock API supports orders, products, stock, shipments and returns. NexReply uses only the details agreed for your customer enquiries.
Check the provider’s current settings too. Screen names and access options can change.
Contact us if a step does not work. Do not include secret access details in your message.
