Connecting Mirakl to NexReply

Confirm which marketplace and Mirakl seller environment you use. Note the URL of that environment and the shop_id of your seller account. If you use several Mirakl marketplaces, collect these details separately for each one.

Ask the seller account administrator to check which API access is available for your marketplace. NexReply agrees with you which credential or access is needed for orders and customer questions. If you cannot find the shop_id or API access, ask your marketplace contact.

Need to share access details? Ask NexReply for a secure transfer link. Do not send passwords, tokens or API secrets by ordinary email or through the contact form.

Select a recent order from the correct marketplace. Compare its reference, status and any customer question with the data NexReply retrieves. Check that the correct shop_id was used.