Preparing Microsoft 365 and Outlook

Note the full email address and whether this is a personal or shared mailbox. Involve the appropriate administrator in the connection process.

NexReply uses Microsoft Graph through an app registration in Microsoft Entra for this route. Ask your administrator to prepare the Tenant ID, Client ID and a Client Secret. Retrieving, moving, replying to and sending messages require the Mail.ReadWrite and Mail.Send application permissions with administrator consent. Where possible, the administrator should scope app access to the intended mailbox; application permissions may otherwise apply more broadly. Do not disable MFA or organisational security.

Together, verify that the intended mailbox is accessible. Use an agreed test message before enabling automatic sending. Never share your Microsoft password.