Connecting Conrad Marketplace to NexReply

Confirm that you are using the correct Conrad Marketplace seller account. Note the URL of the Conrad Mirakl environment and the shop_id of this account. Do not use a shop_id from another marketplace.

Ask the Conrad seller account administrator or your marketplace contact to check which API access is available. NexReply agrees the required access for orders and messages with you. If you cannot find the shop_id, ask your Conrad contact.

Need to share access details? Ask NexReply for a secure transfer link. Do not send passwords, tokens or API secrets by ordinary email or through the contact form.

Select a recent Conrad Marketplace order. Compare its reference, status and available shipping details with NexReply. Also check that any related customer question comes from the correct Mirakl environment and that the shop_id matches.